To our Goldpine community,
The government has confirmed that as of 12:00pm today, Auckland will move to Level 3 and the rest of New Zealand will be moving to Alert Level 2 for at least 72 hours. We wanted to give you a heads up on what this means and what we are doing to make sure you are looked after.
We can still take your order or enquiry now. Our gates will be open as normal but we will still encourage best practice in relation to the Government's advice. Whilst our stores will seem as though we are open as normal, we all still need to do our part to restrict contact.
While at Alert Level 2, the safety and wellbeing of everyone remains a top priority. We are following the Ministry of Health's guidelines and have put the following measures in place to keep everyone safe:
Primarily, we are still business as usual.
Pick-up:Our stores will be able to arrange for orders to be picked up and you may move around our site as usual while practicing social distancing.
Deliveries:We can arrange deliveries direct to site, as long as we continue to practice social distancing on your site.
Social Distancing:We will maintain distancing protocols amongst our team and with our customers whether they're on our site or yours. Our stores give us the benefit to operate safely due to the large open spaces on our sites.
Hygiene Practices:We have implemented thorough hygiene and cleaning practices across all our sites.
Policies:We have clearly documented policies and guidelines for our team and customers to adhere to. We want to ensure the safety and wellbeing of all the people in our community. Please understand that we appreciate your best efforts to adhere to the above.
Thanks from all the team at Goldpine.
As from Wednesday the 12th of August, our gates will still be open as normal, but we have a few changes.
As far as ordering or purchasing your product goes, we still have the our previous channels available but we still encourage you to use our website.
In-store purchaseOur team are ready and waiting in store to help with any project you may have.
Online FormOur enquiry form on our contact page is a great place to go when enquiring about product. We ensure the priority of these so that you won't be held waiting for a response. The enquiry will be directed to the appropriate branch and we'll be onto it as fast as possible.
PhoneOur phones have always and will remain a key contact method with you. We know that it's often easier to jump on the phone and chat through the project or necessary product, and that won't change. You can find the number for your nearest branch on our store page, otherwise call 0800 2 GOLDPINE.
While we are as happy as everyone to be continuing to move towards some normality, we will continue to follow the recommendations made by the Government on how to conduct business.
The rural community has forever valued the worth in a handshake and we have been a huge advocate for this. Relationships drive the community and it's something we all hope to see continue in the future but the health, safety and wellbeing of the community takes priority and we will act as we need to.
We will encourage people to be aware of their contact and social distance but this will not be enforced at any of our sites.
COVID-19 has set different standards around the country in regards to hygiene and there is no difference at Goldpine. Our customers and our team are our priority and we are doing what we can to ensure the health and safety of both parties.
If is for this reason that we have increased our hygiene practices around the entire company. We encourage our team to wash hands regularly and operate at best practice for hygiene. We have also increased the cleaning of our sites, especially the popular areas and surfaces. If you have any feedback for us, please use our contact form to get in touch.